"19th year of operation. Consulting, Staffing, Recruitment. Operations in India. Top Clients include KPMG, PWC, EnY, CMC Ltd., Aditya Birla Management Corporation, TCS, Highbar Technologies, IDFC, Thyssenkrupp Industrial Solutions, Onshore Constructions, Mahindra & Mahindra, Zieta Technologies, Savex Computers, D’Decor, Cipla Ltd., Raymonds"

Application Management service levels

The following provides information on NBS’s typical levels of Application Management service. Every aspect of our service can be tailored and refined to meet your specific requirements.

Level 1: Helpdesk support

  • Answering end user queries.
  • Training for end users.
  • Creating and providing FAQ documentation to end users.
  • Resolving issues. If the issue is not resolved, raising ticket for Net Business Solutions’ support.

Level 2: Application support

  • Available 6 days a week, during normal business hours
  • Minor changes in the existing SAP Implementation, which do not exceed 1 day in effort.

Level 3: Application support

  • Available 6 days a week, during normal business hours.
  • Changes in the existing SAP Implementation that requires effort of more than a day.

Level 4: SAP product support

  • Notification on the changes to product.
  • Notification on the changes to product by virtue of statutory changes.

Need some more info about our AM service levels?
Call us on +34 93 181 5322 (Spain), +44 203 3188 536 (UK), +91 224 050 4600 (India)
or email Europe or email India or use our contact page.

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