Application Management service levels
The following provides information on NBS’s typical levels of Application Management service. Every aspect of our service can be tailored and refined to meet your specific requirements.
Level 1: Helpdesk support
- Answering end user queries.
- Training for end users.
- Creating and providing FAQ documentation to end users.
- Resolving issues. If the issue is not resolved, raising ticket for Net Business Solutions’ support.
Level 2: Application support
- Available 6 days a week, during normal business hours
- Minor changes in the existing SAP Implementation, which do not exceed 1 day in effort.
Level 3: Application support
- Available 6 days a week, during normal business hours.
- Changes in the existing SAP Implementation that requires effort of more than a day.
Level 4: SAP product support
- Notification on the changes to product.
- Notification on the changes to product by virtue of statutory changes.