Our Application Management products
Our size and flexibility allows your particular needs to dictate the level of Application Management service we provide. As standard, NBS provides the 12×6 and 8×5 delivery models but these can be modified according to your needs. Our quality and user satisfaction is judged and monitored against SLA’s that can also be tailored per client.
Support service – Features
- Dedicated On-Call person available 24/7 for urgent issue reporting and escalations.
- Well versed with different ticketing tools such as Remedy and Solution Manager.
- Close ties with SAP enabling faster resolution of business critical issues.
- Supporting users with technical problems.
- Supporting users with usability issues.
- Application integration/interfaces.
- Data conversions and data migration.
- Application extensions.
- Bespoke report development.
- Application audit.
- Problem solving / trouble-shooting.
- Landscape design & Architecture review.
- Server installation and Client installation.
- User administration, Roles & Authorizations.
- Application & Database administration.
- Transport management.
- Proactive monitoring and Issue resolution.
- Performance tuning.
- Remote client administration.