"16th year of operation. SAP Implementation, Consulting, Staffing, Recruitment & Mentoring. 50+ projects executed. 10000+ Placed. 2500+ Mentored. 200+ onsite Consultants. Operations in India, UK, Sweden & Spain. Top Clients include KPMG, PWC, EnY, CMC Ltd., Aditya Birla Management Corporation, TCS, Highbar Technologies, IDFC, Thyssenkrupp Industrial Solutions, Onshore Constructions, Mahindra & Mahindra, Zieta Technologies, Savex Computers, D’Decor, Cipla Ltd., Raymonds"

Application Management

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  • NBS provides RightShore model (Onsite+offshore) which translates cost advantage to our customers and enables them to leverage our presence in Europe and India.
  • Our size and flexibility allows a clients’ business needs to select the level of AMS service required.
  • NBS provides the following delivery models:
    • Total Onsite
    • – All module consultant will be deputed at client location.
    • Only Offshore
    • – Remote Support with Team located in NBS office.
    • Hybrid Mode
    • – Key consultants located onsite. Other consultant located offshore.
      – On demand onsite visit.

Application Management service levels

The following provides information on NBS’s typical levels of Application Management service. Every aspect of our service can be tailored and refined to meet your specific requirements.

  • Level 1: Helpdesk support
    • Answering end user queries.
    • Training for end users.
    • Creating and providing FAQ documentation to end users.
    • Resolving issues. If the issue is not resolved, raising ticket for Net Business Solutions’ support.
  • Level 2: Application support
    • Available 6 days a week, during normal business hours.
    • Minor changes in the existing SAP Implementation, which do not exceed 1 day in effort.
  • Level 3: Application support
    • Available 6 days a week, during normal business hours.
    • Changes in the existing SAP Implementation that requires effort of more than a day.
  • Level 4: SAP product support
    • Notification on the changes to product.
    • Notification on the changes to product by virtue of statutory changes.

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